How to install EOS Utility if you lost the disk…

Original reason for this article was the Technicolor profile, which is available here (Read Vincent quick review)! The only problem is that you need to have EOS Utility installed on your computer.

If you are like me, you threw the Canon CD away as soon as you opened you 5D Mrk II box. No problem you think, I just have to download the app from the Canon site. Problem is that Canon is only providing an updater, not an installer. Basically this means that you can only update your app, not install it. Luckily they made changes to this issue for Windows users, but problem persisted with the Mac users. But don’t worry we have solution.


Solution for OS X users

Update March, 13th 2016:

After 2.14 version of the EOS Utility Updater, you will not be able to use old tutorial that worked flawlessly so far, but there is a way to install newest and current version: 2.14.20a to your latest MAC OS X.

Older Mac OS X users have option to download Solution Disk Software which includes EOS Utility as well.

MAC OS X 10.11.x – El Capitan – WORKING

    • Go to Canon USA or even better, Canon UK site (where you can pick your DSLR from list)
    • after you chose your camera, click on the Software
    • pick Operating System: OS X Lion 10.7
    • Under Software you should find and Download old EOS Utility 2.14.0 – zip file
    • Unpack it to the Desktop and then click on .dmg file to mount it
    • Make New Folder on your Desktop
    • Copy all contest (enable hidden files) to New Folder you made on Desktop
    • Important step: Run it, you will get this “error”:


After you run EOS 2.13.40
After you run EOS 2.14.0 directly
  • Close this window
  • Click on the EU2.14.0X_updater and pick: ‘Show Package Contents
  • Navigate to ./Contents/Ressources/
  • edit with any text editor Info.datx file
  • delete whole content from the Info.datx file
  • SAVE EMPTY Info.datx file
  • Run updater again, it will install 2.14.0 version, but we are not done yet…
After editing Info.datx file, works !
  • Now pick Operating system El Capitan 10.11
  • Download latest 2.14.20a EOS Utility Updater
  • And just run it! That is it, your EOS Utility will update to the latest version!

MAC OS X other versions than Mavericks

This steps doesn’t work for Mavericks, read above and do the rest from this steps (and replace newest with older EOS Utility Updater):

  • Files you downloaded are compressed in the single file:
  • After download it will automatically mount (if it doesn’t: unzip and mount)
  • Open EU2.13.40 – disk mount
  • Make New Folder on the Desktop
  • Copy whole content from mounted EU2.13.40 to the new Folder you just made
  • Click on the EU2.13.40X_updater and pick: ‘Show Package Contents
  • Navigate to ./Contents/Ressources/ and delete the Info.datx file
  • Navigate back and run the EU2.13.40X_updater
  • Follow Installation instructions and you are done[/su_note]
Update March, 17th 2012:

If above instructions doesn’t work, you might give this a try:
Download the appropriate files from Canon for your camera and follow steps:

  • Files you downloaded are compressed as “.zip” or “.gz” files
  • Double click on the file and it will expand to the disk image file extension “.dmg”
  • Click on that image file, it will mount it as disk
  • We should copy (extract) UpdateInstaller to our disk
  • Eject disk image
  • We will modify UpdateInstaller
  • Click on UpdateInstaller and go to “Show Package Contents”
  • It will open new window with Contents
  • Navigate to Contents/Resources and find the SDI.bundle file.
  • Click on the SDI.bundle and ‘Show Package Contents’ again
  • Now navigate to Contents/Resources and locate a file called update.plist
  • Delete update.plist file
  • Close opened windows and run UpdateInstaller it should install now!

Note: Once you made this, no need to do it over again for new updated versions of Software.

Older solution:

  • Download the EOS Updater (5D Mark II)
  • Open the file and copy the ‘updateinstaller’ file on your desktop
  • Right-click on the file and select ‘show package contents’
  • Browse to content/resources
  • Right-click on the file ‘SDI.bundle’ and select ‘show package contents’
  • Browse the content/resources
  • Delete update.plist
  • Close all the windows and double click the installer.

Solution for Windows users

Update February, 19th 2014:

If you want EOS Utility on the Windows 7 and you lost or trow away your disk, you have two options:
1. Go to official canon site, find your camera and Download EOS Digital Solution Disk Software located under Software (link for 5D Mark II here)

(it will ask you to input your Camera serial prior downloading)

Canon Digital Solution - Custom Install
Canon Digital Solution – Custom Install

Description: EOS Digital Solution Disk Software” is a software suite containing the applications “Digital Photo Professional”, “EOS Utility” and “Picture Style Editor”, dedicated for users who cannot use the bundled CD to install the suite to the PC.

2. If you have done already Windows Registry for older Updater you can download just new EOS Utility (current 2.13.40) and run install,
or if it doesn’t work follow modifications that you need to do:

Open Notepad and copy/paste or write:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Utility] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\DPP] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX\Settings] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX\Install] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\PhotoStitch

You could insert only keys for software you want to install, rest is not needed, but no harm to put it all at once.
Pick to save as All Files from drop down (*.*). Save file as CanonPreInstall.reg, you can as well save as *.txt and then rename, be sure you have option to see extension turned on. Run it (double click or right mouse click “Merge”), confirm it !
After that you can run DPP update that you downloaded from official Canon site.

For older windows registry looks like this:

Windows Registry Editor Version 5.00


That is it, if you found any issues, problems, feel free to comment, thanks.

About Tommy

Photography allows me to be what I want to be, to be where I want to be, and to do what I want to do ... I'm not professional photographer and I don't need a title, I love to take photographs and that is what I do, I love to learn and I always try to do it better ...

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  • Hi I’m trying to install the Cinestyle software for a shoot tomorrow. I’m in Germany so don’t have my EOS utility disks with me. I am trying to delete the “update.plist” from the EOS Utility Updater v 2.10.1 BUT it is telling me “The item “update.plist" can’t be moved to the Trash because it can’t be deleted”?????

    Can you tell me how can I delete it?

    Many thanks,


    • admin

      Just copy the file on your computer, don’t use the one in the DMG. You can’t modify DMG files that is why you are getting the error.

      • Dominic Duncombe

        To do this:

        Double click on the dmg file you unzipped.
        Drag the Update Installer icon to your desktop.

        Not that you did not do a good job explaining admin but I thought I would spell it out since I had all but given up before searching the page for “can’t be deleted”.

  • Salman

    thanks for the tip but for all guys how lost their EOS Utility CD here a link to download it

  • Don Thompson

    Very helpful! Thanks for the guide!

  • Stephen

    Fix for Windows here:

    Although, he doesn’t say to add this to the first line in the txt editor:
    Windows Registry Editor Version 5.00

  • YOU ARE A LIFESAVER, my friend. Been needing this for about a year.

    Thanks mate!

  • I P

    This is great, thank you!!

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  • ben

    This tutorial worked fine up to point of installing the update. It does it automatically and I have no way of installing the cinestyle profiles. Wish this video showed the entire process for us dummies.

  • thankyou

    GENIUS!!! thank you!!!

  • Stephanie

    really, really great! instructions are easy to follow, done within a minute =) thanks a lot

  • gbee

    thanks a lot so so much i was so disturb coz i’m on tour these days in dubai and forgot the cd’s …. so you rockssssss…… thanks a lot

  • I FINALLY found my disk and decided to make an ISO of it!

  • Sammy

    was going nuts trying to find my CD to install technicolor. thanks a million for this. works like a charm.

  • Dominic Duncombe

    Currently you are my favourite person on Earth for this brilliant post. May you live for 1,000 years.

    • Luke Lopez

      To bad he can’t! :(

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  • Tinkerbeans921

    i’ve tried both versions, both codes you gave above, and when i go to run it, it says my computer can only run binary codes into my registry? i’m not computer savy so i apologize it this is stupid.

    • Can you please tell, which Windows you have.

      It should ask:
      “[Window Title]Registry Editor[Content]Adding information can unintentionally change or delete values and cause components to stop working correctly. If you do not trust the source of this information in your-locationCanonPreInstall.reg, do not add it to the registry. Are you sure you want to continue?[Yes] [No]”

      After clicking Yes:
      “[Window Title]Registry Editor[Content]The keys and values contained in your-locationCanonPreInstall.reg have been successfully added to the registry.[OK]”

  • Nancy Mcl

    Genius!!! Thank you!!!

  • Paloma

    Oh, great!!! Everything is working perfectly now!! Thanks!

  • Darshanshah1302

    When i run it , it says “Error Accessing registry “… :(

    • Darshan,
      are you administrator on your computer, which Windows do you have ? It is different on old and on Windows 7.

  • Info


  • 85mmaway

    I’m using a mac with os lion… when i go to delete update.plist says file can’t be deleted because it is locked. Please help.

  • Finopat

    Working fine, thanks

  • Liana

    you just saved my life.

  • Lukeellis

    Thank you, thank you!

  • Malisa

    windows 7 64-bit,works like a dream,thanks a lot !

    ps: I didn’t lost my EOS CD softvare, on this PC I DON’T HAVE CD device at all :) !!!

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  • Contact

    or u can download from here: ;)

  • Donarudo

    For those having issues deleting ‘update.plist’ simply copy the installer to your desktop then do the same steps provide to the copied version.

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  • Maocevallos

    tnx a lot. u rule

  • Thanks!!

  • Many thanks, that registry key worked flawlessly! To ease it for some people, you don’t have to save it as .txt as you can choose an option of saving as “Any file” and then just save it as *.reg

  • Tanks, very
    very. You’re the guy!!!

  • Thescenee

    Oh my goodness, thank you so much! I have been so frustrated with losing my EOS disk ever since my harddrive crashed and I lost the program. Such an easy fix to a super obnoxious problem!

  • Marcosariel78

    very helpful, thanks a lot!

  • Pierre Kattar

    Thanks for sharing this workaround. You’re one of the reasons I love the Internet.

  • Fierotaz

    i did all the above for windows h the installer still doesnt work.. have windows xp w/service pack two..

    • Are you sure that you saved file as reg ? If you still have problems I will try on Windows XP with Service Pack Two my self. Thanks

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  • sweetness. thanks. not sure why this isn’t free software to begin with?

  • Tauthor

    When I put it in it keeps saying that the file is not a registry file. I have been researching on how to turn a txt file into a reg now I did this “CanonPreInstall.reg ” that created a file that when I right clicked I was able to merge if I didn’t do that then when I right click it would not merge. Ok so now when I merge it says that the file isn’t a registry file.

  • Marvin

    Awesome! Thanks.

  • DesperateInCA

    This totally rocks, thank you.

  • Thank you so much!

  • BJC

    Thank you! Couldn’t get the above post to work w/ Win 7 x64. This did the trick.

  • Ken

    THANK YOU. The registry update just doesn’t work for me with the current EOS updater from Canon’s site — it still wanted to find a CD — so this finally let me get my firmware updated. Why Canon makes this so difficult is beyond me.

  • True, it doesn’t and I’m working on it, will try to make it work on 10.8 Mac OS X, if somebody get it to work before me, please let me know so I can update article, thanks.

  • ivan

    Thanks from Germany

  • Kenneth


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  • cctravers

    Thanks a ton. The Windows Registry update worked like a champ!

  • FYI – my new macbook 15″ with a SSD running 10.8.2 wasn’t working with the apps. on 10/10/2012, canon posted updates. Go get em!

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  • Josh Patterson


  • Zombiefruit

    Awesome guide, works for latest version of mac update

  • JWhite

    THANK YOU – worked like a charm…really appreciate it!

  • Thanks so much for this!

  • gggg


  • When I delete Info.datx from the copied installer on my desktop I get “ is damaged and can’t be opened.” I’m on Mountain Lion – is this a new development from Canon?

    • I’m still working to solve issues for Mountain Lion, will let you know ASAP I find way.

      Did you try new EOS Utility version 2.12.0

      • Christopher DD

        I have the same problem. The file I use is eu2.13.3x. Ive tried serval ways but none is working. The older versions arent working neither. OSX 10.8.2. The app is damaged after removal of the .datx file and cannot be opened :(
        Any suggestions?

        • Will get back to you Christopher.

        • mescalinum

          After deleting the file, instead of double clicking the app, double click directly on Contents/MacOS/OFICore (inside the package contents)

    • Nenco

      try to install the unmodified file (with right click), it will ask for the cd, close than modify the file e try again, worked for me with mountain lion 10.8.2 on my macbook air 2012

    • It’s a mountain lion thing. If you go to System Preferences > Security & Privacy. Then unlock (bottom left) and change “Allow applications downloaded from:” to “Anywhere”. That’ll then allow the first method to work in 10.8.x. If you’re concerned going forward, you can reset the settings back to “Mac App Store and identified developers”

  • georgallidis

    thanks i love you

  • Saroj Kumarss

    Works for me in Windows 8 pro 64bit. Thanks dear…..

  • Kyle Overton

    Lifesaver – Thanks!

  • Why does Canon do this? My Mac Air doesn’t even have a CD drive. Ridiculous.


    Seems that this trick doesnt work with that version.

    • Saroj says it works on Windows 8, I can try it on Win 8 as well. I will let you know.

  • raulperro


  • Thank you, solved a re-installation problem for a repaired laptop while i am overseas. Grateful appreciation!

  • Just got myself a used 5D. Now, I have a way of setting the owner’s name! Thanks.

  • Guilherme Gomes

    Thank you very much!

  • sportsboybe

    Superb! Just got it working again on my iMac – Thanks!

  • Hi there!
    after many days spent to found a solution at this problem, this is the first time my pc detect my 5D! (YEEEEE!!)
    However, now there is a new problem.
    Infact when it push the shoot botton on the display appear “busy”… what can i do to solve it!?

    Please… i’m too near the solution to quit now! :,,,(

    • Can you please describe your issue in more detail in order to help you, Thanks.

      • Luca Rossi

        I have same problem my canon 5d (old) wont work on eos utility and lightroom ect ect … mac doesn t see it as camera but like a usb pen…. any solution?

  • Wow have no words for how easy and genius this solution was! Many thanks Tommy!

  • Brit Vaags

    I have a mac 10.5.8 and it seemed to install, but every time i open it, it closes unexpectedly…. how do i fix this?

  • John Griffiths

    Fantastic. Just installed on Windows 7 using your registry hack. Genius!

  • edit

  • If you have gatekeeper turned on ( Settings -> Security & Privacy -> General, with Mac App Store & Identified Developers selected) after deleting the file, OS X will report that the file is damaged. If you just temporarily change it to the last option (anywhere) it will then allow you to run it, and after it’s installed you can set it back to your previous setting!

  • Michele Xyzeta

    work fine on Win xp-pro with the ‘older’ registry modification.

  • Paul Minnaar

    I may be crazy, but DPP for Windows is not the Canon EOS Utility, what am I missing ? I need the Utility

    • EOS Utility makes it easy to transfer images from the EOS Camera to your computer. You can transfer all images at once or select individual images to transfer. It integrates with Digital Photo Professional and ZoomBrowser

  • Download the EOS Utilities UPDATER from the CanonUSA website. Then copy the text in the green box to a TXT file that you rename to any-thing-you-want.REG – then double click the file. It will write the text in green to your registry – thus tricking the UPDATER into thinking you already have EOS Utilities installed. Now when you run the UPDATER from Canon’s website, it will simply install and not look for the CD.

  • michele


  • Josh,
    You are a savior. Thank YOU!!! xoxoxxxooxox

    • You’re very welcome. Thanks for the nice comment. Apparently that zip has helped out tens of thousands of people with the crap ton of downloads that it has received. lol

  • disqus_fMTnsLU9zJ

    Thank you! Now I wont have to turn my house upside down to find the CD!

  • Ruebarb

    Here is a link to the .iso, since the other links are dead.

  • Ruebarb

    I just got Version 28, here it is, you can install it from your desktop. This is a self extracting winrar file.

  • Adrian

    It would be great to update the article with details for the latest version. I succeeded by googling for the “eos utility updater 2.9” (and downloading it), applying the procedure from above and then starting the current updater unmodified (2.13.40). This will circumvent the code signing issues that will occur if you try to modify the current updater in the way described above.

    • Thanks for the reply, we will update it, thanks.

    • Adrian I don’t have CD, and I have done this from this article before, now just downloaded newest euw21340.exe, and installation went without issues.
      And as I can see, they made new complete install, where you just need to write down serial number, tried with my Mark II and it downloaded complete install, I didn’t install it nor test it, but it downloaded without issue.

    • Adrian I don’t have a CD, and I made installation by this article before, now just downloaded newest euw21340.exe for Windows 7 x64, and installation went without issues, cause my Windows registry was already edited, no further actions needed.
      And as I can see, they made new complete install, where you just need to write down serial number prior downloading, tried with my Mark II serial and it downloaded complete install, tried to install and installed without issues as well. File name was ksd282a_intaller-zip

      • Adrian

        Hmm, I should have added that I am using OS X. I was unable to find a complete installer (though this may be my fault) and the methods above don’t work with the current version of the updater anymore, since the binary is now signed and OS X will reject any modifications like those above. I can’t recall being able to provide a serial when running the unmodified updater, but i might have overlooked this since I don’t have a serial at hand as well.

        • No, using Mac OS X, you didn’t overlooked, there is only updater. Adrian please, can you tell me which OS X you have, Lion, Mavericks ? I will test on 10.9 Mavericks tomorrow. I will test on 10.8.3 Lion as well.

          • Adrian

            I am using mavericks.

          • Adrian I figured easier way to install new 2.13.40 without downloading 2.9 :), you can check it in article. You just need to edit Info.datx file with text editor, and then save it EMPTY, and then run installer.

          • Adrian

            This didn’t work for me. I got the same error I got previously (code signature mismatch). Have you possibly disabled signature checks in mavericks? In the meantime I also succeeded by deleting the Info.datx and the resigning the binary by running “sudo codesign -f -s – EU2.13.40X_updater”on the command line.

          • Nope, you just missed one step:
            1. Download
            2. Unpack
            3. Mount
            4. Copy to New Folder
            5. RUN (this is step you missed), yes it will tell you it is not signed or something, but you have to run it.
            6. Find file and edit, empty, save
            7. Go back and run again
            8. Will let you know it is internet file, bla bla, but you will be able to run it !

          • Adrian

            Good one, thx :)

          • cuplizian

            I have tried these steps without missing any of them, and still can’t install it. The installer always disappear automatically after I run it. OS X Mavericks 10.9.1

          • Please then try as Adrian said, try to do it with older EOS Utility, for example 2.7.2 or 2.9, then just download 2.13.40 and install it, it will recognize software before and will just update.

            Or you can try this one, it should work:
            Go to canon usa site, pick Mountain Lion 10.8, try: EOS Digital Solution Disk Software 28.2A for Mac OS X, you will need your camera serial number (it is underneath your camera, little sticker), package has EOS Utility 2.13.20, after that you can run 2.13.40 it should install without issues. Please let me know.

  • Guest

    Hmm, I should have added that I am using OS X. I was unable to find a complete installer (though this may be my fault) and the methods above don’t work with the current version of the updater anymore, since the binary is now signed and OS X will reject any modifications like those above. I can’t recall being able to provide a serial when running the in modified updater, but i might have overlooked this since I don’t have a serial at hand as well.

  • Michael Graf

    Just successfully installed fyi from the canon link provided on Mavericks. I did have to find my registration number off my camera to install it but otherwise, all went smoothly. They must have updated it.

    • Could be. Glad to hear it.

  • Roan

    Hey, your code for the windows update is slightly wrong. You left

    [note color=”#baffca”]

    on the beginning and end meaning it won’t be recognised as a registry file.

    • That is plugin error, thanks, will solve it asap.

    • Solved.

  • MAS

    Hi — I am using a MacBook Air with Yosemite OS X. I am not that technically savvy, but follow directions well :) Unfortunately I’m having some trouble with the steps described above — I think I’m doing everything right until I get to the part where I’m supposed to delete the contents of the info.datx file — when I try to do this, I get a message that I don’t have permission. Do you have any ideas on what I can do? Thanks!

    • Hey MAS, can you please wait couple of days, my MAC will be back in couple of days and I will check it out on Yosemite and fix tutorial as it doesn’t include Yosemite yet, just Mavericks for now.

      • MAS

        Thank you Tom, that would be great. I actually have the original Canon disk just don’t have a disk drive to load it to my MacBook Air (and no other computer to get the disk to a USB drive….). I will check back in a few days…

        • MAS, as promised, I’m running Yosemite, and it works, just fine with above instructions, let me know if you still need help to help you out on this matter.

          • ⚡BlackRangr⚡

            this is driving me crazy i follow instructions well and it still doesn’t work, it keeps saying i don’t have disk, can you please make a video or persoanlly email me? i have a macbook pro with yosemite and really need to use my camera as a moniter.

          • Yes I will do video! I’m on it, I have one video review before I do it, and now Christmas fever :) so I will do it ASAP.

  • Nothing is working with my Canon 5D MARK II

    I have Mavericks on a MacBook Pro and Yosemite on a iMac.
    Eos Utility 2.14.10 or 3 is not working.

    Eos utility is opening but I can not click on functions…

    • Hi Jean, just couple more days till Mac comes, and I will edit article and fix issues on Mavericks and Yosemite.

      • Ok. Thanks. But I have lots of work to do (photography studio)….And waiting is not possible….

        • That is good news to have lots of work :)
          Sorry to hear that you can’t wait for my solution, that means you will have to find one on your own and please if you do, feel free to share it here. Thank you.

          • I succeeded. My 5D MK II works with yosemite.

            OS X 10.10.2

            1/ I installed EOS UTILTY 2.14 (using your solution : delete info.datx file)

            2/ I downloaded last version of EOS UTIITY 2.14.10 from CANON SUPPORT for 5D MK III (Because for 5D MK II it is too old….)

    • Jean, Im on Yosemite, 10.10.1, Downloaded for Mark II EOS Utiliy Update 2.14a, like instruction says, made new untitled folder on my desktop, ran EOS update, gave me error that I don’t have copy, closed window. copied whole eos update from Canon window that I didn’t close to untitled dir, and edited info file as instructed, and it works just fine!

  • Thanks!

  • ロウレイロ アマンダ

    Hello! My camera is a sx50 hs and I’m using a new notebook without CD driver. This computer uses Windows 8.1 and the window that appears to me is just the same as the Mac one. Haven’t tried the Mac way in this Windows, but I’m just wondering if Windows 8.1 has another way to do it.
    Thanks a lot!

    • Hello Amanda, I will check it out, but I can’t promise a thing.

      • ロウレイロ アマンダ

        Hello, Tom. Thanks a lot, but I managed to figure it out. I downloaded the oldest version of DPP from a direct link to the .exe file now “hidden” in Canons’s website and then the DPP software. Risky, but it worked.
        Thanks again.
        Merry Christmas and a Happy New Year!

  • Cait

    HELP! just bought a new laptop, without a CD rom slot.. I have a Canon Rebel 2ti and I can only find the updater links on the canon websites. I just want my digital photo professional back!! What can I do? I have windows 8.1 (x64).

    • Don’t worry, we will get it. Similar process as EOS Utility.
      Do you need step by step, I must admit I saw but don’t use Windows 8, but we can figure it out.

  • Tim O

    Just a note that these instructions did not work for me until I went to System Preferences -> Security and Privacy and checked “Allow applications downloaded from: Anywhere”. Deleting the info.datx corrupts the installer and the Mac tells you that the installer needs to be moved to trash. I am running Mountain Lion.

  • Fikri Naufal

    Thanks for the tutorial.

    sorry i want to ask but beyond about this post, I just wanted to ask can you tell me the code of social media widgets that no left side of your blog? I was very interested in it.
    thank you.

  • Dario

    Really thanks bro

  • Felipe Chaves Frossard

    Thanks man! Without your tip will gonna be impossible to access my 70D! Cheers!

  • Mari